Currently viewing the category: "Fonolo"

I met Alan Quayle at the recent Voice Peering Forum. He moderated the panel Telco 2.0 and Web 2.0: Making Money Together? which was on the same track as the panel I was on, Service Delivery Platforms: The intersect of Web 2.0 and Telecom (I’ll post a review of that panel shortly). Both panels tackled a theme that was in the forefront at the conference: How can carriers and 3rd party developers work together to bring innovative services to market?

I spoke with Alan during the show about our product and how it fits into the new carrier landscape. He gave the Fonolo beta a whirl and posted an article titled Start-ups to Watch: Fonolo, stopping the IVR Hell!:

"I’ve used the service a couple of times, and it ‘does what it says on the tin.’  You can select where you want to go for a range of companies’ IVR menus, and it calls you once connected to an agent…. set-up takes less than a minute and it works on any phone, you simply click on the webpage, get on with your life, and when the agent is connected you receive a call…"

Thanks Alan!


The world got its first glimpse of Fonolo at Emerging Communication Conference a few months ago. The raw video from my presentation there has been up on their site for a while, but it lacked some impact because you couldn’t see the slides I talk about or the live demo of Fonolo. (Did I mention we won Best New Product?)

Our marketing department just finished making an edited version of the video which mixes in the slides and demo. I also wanted them to add a laugh track so that my jokes seem funnier but that didn’t work out. (I swear there was chuckling in the crowd — my lapel mic just didn’t pick it up!) Enjoy…