Call-the-Cloud

1) Never listen to a phone menu again.
We’ve come to fix those dreaded touch-tone menus (“Press 1 for this. Press 2 for that…”). Fonolo transcribes the phone menus of large companies, so you can navigate them visually.

2) Skip the navigation. Get right to the business.
Pick the company you need, scan through their phone menu, then click the spot you need to call. Fonolo will automatically dial, navigate their menu and then dial your phone. When you answer, you will be connected right to that spot. We call that “Deep Dialing”.

You probably call the same set of companies all the time. At Fonolo.com, you can bookmark any point in a phone menu and access that bookmark as a simple URL through your browser or smart phone.

3) Stop scrambling to find notes from your last call.
When you make a call using Fonolo, your call is routed through our servers so that we can “Deep Dial” for you. But having Fonolo as an intermediary on the call has another advantage – it allows us to build and maintain an “Intelligent Call History” for you.

You probably keep a log somewhere of calls you’ve made to certain companies – time and date, name of the agent, what was said, etc. This is especially important when documenting a billing dispute for example. Fonolo automates this process, making it simple to keep track of your calls, notes and recordings.

Each of us already gets call history information in a simplistic form – the monthly statements we receive from our phone companies. However, these documents don’t present information in a very useful way. It’s hard to find all the calls made to a given company. To make matters worse, you may have made those calls from different phones, (e.g. home phone and office) and there may be more than one target phone number (e.g. tech support and billing).

Fonolo’s Intelligent Call History takes things to another level:

• It automatically organizes all of your calls to a given company, regardless of which phone you used or which number was dialed.
• It stores recordings of all the calls that you can review at any time or forward to someone by email. (Coming Soon: transcriptions.)
• It allows you to write text notes during a call that get stored with the history. You can later search and review those notes.

4) How does it work?
We’ve created technology that “spiders” the phone system, much like a web search engine spiders the web. Our system dials companies, navigates their menus and uses a combination of speech recognition, signal processing and human editing to maintain a map of “phone space”.

Since phone menus can change at any time, we continually spider each company to keep the database current. This is a very challenging technical problem (that we’ve protected with patents) and it yields a data set that has never been built before.

5) The big picture
Our mission is to make it easier for you to deal with large companies over the phone. Deep Dialing and Intelligent Call History are just the beginning. Stay tuned! In the meantime, sign up for our beta!