Call-the-Cloud

Wow! We are blown away with all the attention received by our announcement at EComm. Looks like we really hit a nerve.

Wireless North calls us a “start-up to watch” in a post titled Deep Dialing is Cool: “One of the unexpectedly cooler demos at eComm08 … helps you, as a consumer, kick the butt of any dial-in customer service system… Turns out there’s a lot of room left for innovation left in the telecom industry even for dusty old applications like ‘voice’ as developers create new value by mashing-up voice with web interfaces and external data sets. ” Thanks! And I agree that there’s an avalanche of innovation coming in this space.

Alec Saunders says “It’s like a search engine spider that catalogs the worlds IVR trees, rather than web sites. What a clever idea!” Yes, that’s an analogy that helps a lot of people understand what we’re doing.

Stowe Boyd says “I personally find the phone interface for dealing with company’s customer support, billing, or sales operations as one of the greatest ills of modern civilization. Fonolo … offers an end run around this headache: a good example of a highly focused solution to a serious pain point, perhaps?”

Dameon Welch-Abemathy (otherwise known as Phone Boy) writes in VoIP-Weblog: “Another great tool that came out of the eComm conference last week was Fonolo. If you’ve ever called a company that has one of these interactive voice response systems with a phone tree from hell, you will appreciate the value Fonolo brings to the table.”

Latest Geek Stuff has a write-up that includes some Q&A with me: “I’m sure many of the folks would agree with me how cumbersome and time consuming these IVR menu options are… the good news is that some of the folks at Fonolo are working hard to help overcome this mess.”

Finally, here is a 5 minute video summary, courtesy of vator.tv: