Most people know Fonolo for our award winning consumer service which makes it less frustrating to call large companies. With that service, we pioneered the technology of “Deep Dialing” — connecting directly to any point in the phone menu, without the annoying navigation.
About a year ago, we started working on an enterprise product that would allow companies to use this same technology to improve the calling experience for their own customers. Last summer, we demonstrated the “widgetized” version of Fonolo which allows the Deep Dialing interface to be embedded on any web page. It got people pretty excited. (Illustrated below. Or, try it here or here.)
Over the last few months, we have built supporting technology around this widget version of Fonolo: web-based admin tools, advanced tracking, etc. As well, we have done a number of field trials getting the product tuned to the needs of the market. As a result, I’m happy to say that we now have a solid offering. It’s still a “v1″, to be sure, and there will be a lot of tweaking ahead, but today our product is: easy to deploy, scalable, reliable, flexible, compatible with all major browsers and — most impressively — compatible with any company’s phone system.
We’ve done all this work somewhat quietly; the consumer service has been getting most of the attention. Well, now it’s time to shine the spotlight on the enterprise product. First step: we’ve given it a separate web site. As of today, when you go to fonolo.com, you will see a “fork in the road”:
If your company has an phone menu and a call center, then take a look at business.fonolo.com. We’ve boiled it down to the clearest and quickest way to explain our value to you. I guarantee you will “get it” in 30 seconds.
You can add Fonolo to your site with only a few lines of HTML. Instantly, your customers will have a better calling experience, your call center will be more efficient, and you will get feedback that you’ve never seen before. (Your customers can also use Fonolo from the smart phone too — more on that later.)
If you think there’s a fit, sign up for our free trial and we’d love to talk to you!
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